Role of explicit and tacit knowledge in Six Sigma projects: An empirical examination of differential project success
نویسندگان
چکیده
This research develops a conceptual model for predicting success of process improvement projects as a result of knowledge-creation practices employed in the projects. The model is empirically examined in the context of Six Sigma black belt projects. New scales are developed to measure explicitand tacitknowledge-creation practices in process improvement. Data is gathered via a cross-sectional sample, and the hypotheses are tested using hierarchical regression. Our results support the notion that knowledge-creation practices influence the success of process improvement projects. Specifically, the inclusion of softer, people-oriented practices for capturing tacit knowledge explains a significant amount of variance in project success, as much as the more analytically focused practices that capture explicit knowledge. This research offers practical insights about the influence of practices that project managers use to create new knowledge by capturing explicit and tacit knowledge, and seeks to advance theoretical understanding of process improvement. 2009 Elsevier B.V. All rights reserved.
منابع مشابه
The Role of Explicit and Tacit Knowledge in Process Improvement
In this paper we empirically examine the role of knowledge creation mechanisms in process improvement projects. Using scales adapted from the knowledge management literature, we collect data on 98 Six Sigma process improvement projects and analyze these data using regression. Results support our hypotheses linking knowledge creation mechanisms to project performance. Specifically, we find that ...
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